30-Day Return Policy

T3RRA (Australia & New Zealand)

Eligibility

• Returns may be accepted within 30 days of the original purchase date.
• Items must be in their original, unopened packaging.
• All original tags, labels, and accessories must be included.

Condition Requirements

• Products must be in new, unused condition.
• Items showing signs of wear, damage, or alteration will not be accepted.

Return Process

• Contact our customer service team to initiate the return process.
• Obtain a Return Merchandise Authorization (RMA) number.
• Clearly mark the RMA number on the outside of the return package.

Shipping

• Customers are responsible for all return shipping costs.
• We recommend using a trackable shipping method to ensure safe delivery.
• T3RRA is not responsible for items lost or damaged during return shipping.

Refunds

• Once the return is received and inspected, a refund minus a restocking fee will be issued to the original payment method.
• Refunds typically process within 5-10 business days after receipt of the returned item.

Exceptions

• Special order items, customised products, and certain non-stocked products may not be eligible for return.
• Seasonal or clearance items may have modified return policies.

Contact Information

For any questions or to initiate a return, please contact our customer service team at:

Email: info@t3rra.com

Phone: (+61) 07 4633 2790

We reserve the right to refuse returns that do not meet the above criteria. This policy is subject to change without prior notice.